PMW is seeking an IT Technician to support and maintain all IT-related areas within our manufacturing environment. In this role, you will troubleshoot complex issues, resolve help desk tickets, and assist with IT challenges throughout the organization. A willingness to work in hot, cold, and dusty environments on shop floor computers, network equipment, and printers is required. Exceptional customer service skills are essential for success in this position.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Provide technical support to end-users in both the office and manufacturing environments.
Install, configure, and maintain hardware and software systems.
Onboard and Offboard employees in Active Directory, Office365, and Plex ERP.
Provision and Support user devices, including desktop/laptop computers, tablets, projectors, and cell phones.
Assist with shop floor devices, such as Zebra printers, thin clients, and barcode scanners.
Help manage and maintain the company's network infrastructure, including servers, switches, and firewalls.
Implement and uphold security measures to protect company systems and data from unauthorized access.
Assist in the design, implementation, and ongoing support of new software and features.
Provide in-person and remote training to users as needed.
Evaluate and prioritize incoming requests for assistance via phone, voicemail, email, tickets, and in-person.
Regularly report project and assignment statuses to management.
Identify, research, and resolve technical problems, confirming the success of actions taken.
Stay up to date with new technologies and IT advancements to pinpoint areas for departmental improvement.
Perform other duties as assigned with flexibility and professionalism.