Job Title: Help Desk Support (Level 1) Location: 100% onsite in Orange, CA Employment Type: 3-month Contract Compensation: Up to 24.00 per hour (based on experience)
Roth Staffing is a values-driven staffing firm, passionate about creating remarkable experiences every day and making life better for our customers, our coworkers, and our communities. Serving nearly 100 markets across the U.S. and is considered one of the largest staffing firms in the U.S., we are proud to be recognized with all the industry's top awards for workplace culture and customer & temporary employee satisfaction.
We are looking for a Help Desk Support who will contribute to the smooth operation of all desktop computers, telephone systems, and related equipment in the day-to-day operation of Roth Staffing Companies, L.P. business information and communications environment. The Help Desk Support person works with internal customers on a face-to-face basis, ensuring their business computer and phone requirements are efficiently supported and satisfied
REQUIRED EXPERIENCE AND ABILITIES
College degree is required
2 years of technical experience in a high paced IT help desk environment in a Level 1 support role
Certified as a Microsoft MCP and A+ Service Technician is a plus but not required
Detailed orientated, good verbal and written communication skills
Experience working with a ticket assignment and tracking application
Proficient working with current versions of Microsoft Windows operating systems, TCP/IP, DNS, DHCP and backup services
Proficient in installing and supporting all Microsoft Office applications, including familiarity with other common business and productivity applications (anti-virus, spyware, etc.)
Good technical troubleshooting skills working with laptops, desktops, modems, switches/hubs, print devices, PDAs, etc.
Embodies, fulfills, and champions Roth's Mission, Vision & Values, Purpose and Promise, and Guiding Principles, and is a builder of great company culture
All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. To the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.