We are seeking a highly motivated and organized Bilingual Customer Support Representative to join our team in the Clinical Research industry. The ideal candidate will be fluent in both English and Spanish, with excellent communication skills in both languages.
As a Bilingual Customer Support Representative, you will be responsible for providing exceptional customer service and support to our patients in the Clinical Research industry. This will include answering phone calls, responding to emails, and assisting patients with any inquiries or issues they may have.
In addition, you will be responsible for accurately documenting patient interactions, updating client information, and escalating any issues to the appropriate departments as needed. You will also be responsible for providing support to our sales team by assisting with order processing and providing product information to clients.
The successful candidate will have a background in customer service, and exceptional communication skills. Experience working in a fast-paced environment and the ability to multitask will be essential for this role. If you are a team player with a passion for providing outstanding customer support, we would love to hear from you.