Key Responsibilities: • Serve as the primary point of contact for a portfolio of micro merchants. • Develop and maintain strong relationships with clients, understanding their business goals and challenges. • Provide proactive support and guidance to help clients maximize the value of PayPal's products and services. • Collaborate with internal teams to address client needs and resolve issues promptly. • Monitor client performance and identify opportunities for growth and improvement. • Conduct regular check-ins and business reviews with clients to ensure their ongoing success.
Qualifications: • 5+ years of experience in customer success, account management, or a related field within a tech enterprise. • Strong understanding of the SMB market and the unique challenges faced by micro merchants. • Excellent communication and interpersonal skills. • Proven ability to build and maintain strong client relationships. • Results-oriented with a track record of achieving targets and driving client success.
Ability to work independently and as part of a team in a fast-paced environment.