We are looking for a General Manager who will work closely with a highly successful CEO & Founder to turn high-level concepts into actionable initiatives. In this exciting role, you'll be responsible for leading a team of innovative, sometimes offbeat professionals, ensuring that their creativity is supported by strong operational frameworks. Your role is essential in driving continuous improvement, ensuring smooth day-to-day operations, and helping them achieve their ambitious growth goals.
Key Responsibilities:
Operational Leadership: Drive operational success by building systems that bring order to their creative process without stifling innovation.
Team Development: Lead with empathy and structure, mentoring and guiding a talented team of creatives. You will foster an environment where creativity flourishes under the support of robust processes.
Data-Driven Insights: Dive into operational data to uncover insights that shape decision-making and improve company performance. Beyond tracking performance, you will proactively shape it by implementing continuous improvements.
Process Optimization: Streamline and manage the company's scheduling, customer service, and operational workflows to ensure a seamless experience for our clients.
Growth and Strategy: Partner with the CEO to set and execute strategic growth initiatives, helping to position the company for long-term success and sustainable expansion.
Customer Experience Oversight: Ensure that the client interactions reflect the brand values and leave lasting, positive impressions that foster ongoing business.
Required Skills & Professional Experience
A bachelor's degree in a relevant field or commensurate professional experience.
Operational Leadership Expertise: 2+ years of experience leading operational frameworks within dynamic, creative environments. Ability to balance structure and creativity, ensuring that high-quality services are delivered efficiently without compromising innovation.
Team Leadership & Development: Demonstrated ability to manage, mentor, and develop diverse teams, fostering an inclusive and collaborative environment. Experience leading creative professionals while maintaining strong operational discipline.
Strategic Thinking & Execution: Adept at translating high-level business strategies into actionable plans. Skilled in partnering with executive leadership to drive growth initiatives and long-term business goals.
Data-Driven Decision Making: Strong analytical skills with the ability to interpret operational data, identify trends, and implement continuous improvement strategies based on insights.
Process Optimization: Extensive experience in refining and optimizing business processes, including workflow management, scheduling, and customer service operations, ensuring streamlined operations and exceptional client experiences.
Customer Experience Management: Deep understanding of customer service excellence with a focus on maintaining brand integrity and building lasting client relationships. Experience overseeing client interactions to ensure they align with company values and goals.
Growth Management & Scaling: Experience in supporting business growth, scaling operations, and positioning companies for sustainable expansion in alignment with long-term strategic objectives.
Responsibilities:
Works closely with the leadership team to ensure that the company's long-term vision is effectively executed.
Manages day-to-day operations, accountability, and ensures everyone is aligned with the company's goals and processes.
Makes sure the company is on track by monitoring key metrics and performance indicators.
Resolves conflicts, drives operational efficiency, and helps translate the Visionary's ideas into tangible action.
Key Characteristics:
Organized, detail-oriented, and execution-focused.
Balances multiple moving parts of the business to drive results.
Acts as a leader for operations, ensuring that goals, KPIs, and priorities are clear to everyone in the organization.
2-3 years of people leadership experience including managing folks from Warehouse, design, sales, creative team, and marketing.
COMPENSATION AND BENEFITS
Base salary range of $100,000 to $120,000, based on experience and qualifications, as well as geographical market and business considerations.
MORE ABOUT WIMMER SOLUTIONS
Wimmer Solutions is proud to be an equal-opportunity employer. All applicants will be considered for employment regardless of race, color, religion or belief, age, gender identity, sexual orientation, national origin, parental status, veteran, or disability status. Wimmer Solutions is committed to achieving a diverse employee network through all aspects of the hiring process and we welcome all applicants.