RadOnc Technical Support Tier 1 West Campus at The Ohio State University in Columbus, Ohio

Job Description:

Screen reader users may encounter difficulty with this site. For assistance with applying, please contact hr-accessibleapplication@osu.edu. If you have questions while submitting an application, please review these frequently asked questions.

Current Employees and Students:If you are currently employed or enrolled as a student at The Ohio State University, please log in to Workday to use the internal application process. Welcome to The Ohio State University's career site. We invite you to apply to positions of interest. In order to ensure your application is complete, you must complete the following:

• Ensure you have all necessary documents available when starting the application process. You can review the additional job description section on postings for documents that may be required.


• Prior to submitting your application, please review and update (if necessary) the information in your candidate profile as it will transfer to your application.

Job Title:RadOnc Technical Support Tier 1 West CampusDepartment:James | Radiation Oncology

Scope of Popsition

RadOnc Technical Support Tier 1 is responsible for providing tier 1 IT technical support for employees, faculty, office assistant staff, students, researchers, therapists, physicists, dosimetrist, nursing, physician, and administrators within the Radiation Oncology department. Position leads in identifying, troubleshooting, and providing outstanding customer support at an advanced technical level for issues with computing systems, printers, peripherals, operating systems (Windows, Mac, Linux), and deployments. Partners with tier 2 and 3 technical support engineers to resolve complex technical issues requiring escalation. Provides RadOnc specialized hardware and middleware support and administration for Radiation Oncology information system (Aria), network and telephony support, and additional support for messaging, desktop operating systems, directory services and security, and support of other RadOnc specific treatment hardware, medical devices, and applications used by the Radiation Oncology. Meets all compliance and reporting requirements for the University, Medical Center, and Cancer Center; adheres to the strict security standards and policies set by the University; assists in ensuring audit and inventory compliance for Radiation Oncology; thoroughly creates documentation for processes and procedures utilized by the department end users.

Education, Experience, and Physical Requirements

College degree in Computer Sciences, or related field and 3 yrs. experience as a support technician, or equivalent combination of education & experience required; must have fundamental knowledge with respect to various desktop hardware/software, networks, telephony, paging, messaging, telepresence, and printing environments. Ability to demonstrate fundamental knowledge of the current Microsoft desktop OS, Office products, and "wintel" hardware environments. Certification as a Microsoft Certified Professional (MCP), Network+ preferred.

Requires successful completion of a background check. Ability to pick up and move 50 pounds and walk at least 10K steps a day through multiple facilities a must. Locations for this work include buildings on OSU Main campus, West campus, and other off campus RadOnc facilities and may need to move between areas in any given day. Selected candidate will be requested to complete a pre-employment physical including a drug screening.
NOTE: this position is 2nd Shift - 11am -7:30pm hours are not flexible.

FUNCTION: Information Technology

SUB-FUNCTION: IT Service Support

CAREER BAND: Specialized

CAREER LEVEL: S1

Additional Information:Location:James Cancer Hospital (0375)Position Type:RegularScheduled Hours:40
Shift:Second Shift

Final candidates are subject to successful completion of a background check. A drug screen or physical may be required during the post offer process.

Thank you for your interest in positions at The Ohio State University and Wexner Medical Center. Once you have applied, the most updated information on the status of your application can be found by visiting the Candidate Home section of this site. Please view your submitted applications by logging in and reviewing your status. For answers to additional questions please review the frequently asked questions.

The Ohio State University is an equal opportunity employer.

All qualified applicants will receive consideration for employment without regard to age, ancestry, color, disability, ethnicity, gender identity or expression, genetic information, HIV/AIDS status, military status, national origin, race, religion, sex, gender, sexual orientation, pregnancy, protected veteran status, or any other basis under the law.

Applicants are encouraged to complete and submit the Equal Employment Identification form.

Apply Now