Location: Harrisburg, PA - local candidates only. Must be within one hour of Harrisburg.
Position Type: Remote, onsite meetings, and training are required.
Contract Length: 8 months, extension likely
Position Overview:
The Asset Manager will support day-to-day operations, maintenance, and troubleshooting of asset management systems such as BMC Remedy and ServiceNow. This role will involve implementing asset-tracking processes, conducting audits, and developing asset reports. Candidates must have 2-4 years of experience with ITSM tools, ITIL certification, and strong communication and organizational skills. While initially remote, occasional on-site work is required, so candidates should be within a one-hour commute of Harrisburg, PA.
Duties:
Serve as the backup Asset Manager.
Develops and implements processes and procedures for tracking and analyzing software, hardware, and equipment through the lifecycle.
Provide day-to-day operational & maintenance support for production issues, troubleshooting/debugging, and resolving issues related to the Asset Management module in Remedy and Service Now.
Conducts annual inventory audit and develops processes and procedures for consistency.
Performs bulk uploads of asset data.
Identifies and performs audits on asset data.
Develops and maintains asset-related foundation data.
Develops asset reports for users and management.
Creates user accounts, site information, hardware and product categorizations, and support groups.
Participates in user acceptance testing.
Manages fixed and floating licensing for the Asset Management Module.
Creates end-user documentation.
Develops and conducts training.
Required Skills:
At least 5 years experience as an Asset Manager
Minimum of 2-4 years experience with BMC Remedy (version 20.02), or equivalent ITSM tool
ITIL Foundation Certification
Strong working knowledge of the CMDB and Asset Management methodology, tools, terminology, and industry best practices
Excellent communication skills listening, verbal and written, including meeting management and facilitation.
Excellent organizational skills with proven ability to manage multiple assignments and priorities successfully, delivering high quality.
Excellent customer service skills servicing and interfacing with individuals across IT (customers) in different roles
Proficient in using all Microsoft applications (Word, Excel, Outlook, and Teams)