Net2Source Inc. is an award-winning total workforce solutions company recognized by Staffing Industry Analysts for our accelerated growth of 300% in the last 3 years with over 5500+ employees globally, with over 30+ locations in the US and global operations in 32 countries. We believe in providing staffing solutions to address the current talent gap - Right Talent - Right Time - Right Place - Right Price and acting as a Career Coach to our consultants.
Company: One of Our Clients
JOB DESCRIPTION:
Title: Technical Support Engineer
Location: Miami FL 33196
Duration: 06+ Months
Pay Rate: $38.00/hr on W2
The essential requirements of the job include: • Bachelor's degree in engineering, science, or related healthcare industry field. • Instrument experience preferably in the medical diagnostic field. • Preferred 2+ years of relevant experience in the healthcare or biotechnology industry. • Must be willing to travel internationally and domestically approximately 25% of the time. • Must be able to support 24/7 on call, as needed.
It would be a plus if you also possess experience in: • Medical Device Support or Development, specifically knowledge of Power Express product . • Focused Urgency - Displays initiative and a willingness to "get it done". Focuses energy on meeting key targets to achieve quality results. Builds action plans to achieve goals. • Customer Focus - Learns customer business needs and acts to meet those needs. Communicates regularly with customers to learn about their business challenges and requirements.
Description:
The Technical Support Engineer II, GPTS, SSA for client is responsible for providing technical support for new product development as well as global support for the installed customer base, commercial operations, subsidiaries, and distributors.
This position is part of the Global Product Technical Support Team which is a global team, and this position will be on-site.
Associates are expected to work at least three days in the office, with the opportunity to work 2 days remote.
At Client, our vision is to relentlessly reimagine healthcare, one diagnosis at a time. You will be a part of the Global Product Technical Support Team and report to the Manager, Global Product Tech Support SSA responsible for leading a team of support engineers for Automation.
If you thrive in fast paced supporting environment where communication skills are an essential prerequisite with the ability to influence across the organization and want to work to build a world-class support organization-read on. In this role, you will have the opportunity to: • Knowledge of Automation Systems in diagnostic, middleware field. • Trend, analyze and interpret field generated data and advise a course of action for problem resolution. • Take a systems approach to instrument issues evaluating implications of both software and hardware on product performance. • Provide recommendations in development projects as a customer and service advocate. • Develop creative and effective support strategies, drafting product documentation such as service manuals and software and hardware installation procedures for use by internal and external engineers.
The essential requirements of the job include: • Bachelor's degree in engineering, science, or related healthcare industry field. • Instrument experience preferably in the medical diagnostic field. • Preferred 2+ years of relevant experience in the healthcare or biotechnology industry. • Must be willing to travel internationally and domestically approximately 25% of the time. • Must be able to support 24/7 on call, as needed.
It would be a plus if you also possess experience in: • Medical Device Support or Development, specifically knowledge of Power Express product . • Focused Urgency - Displays initiative and a willingness to "get it done". Focuses energy on meeting key targets to achieve quality results. Builds action plans to achieve goals. • Customer Focus - Learns customer business needs and acts to meet those needs. Communicates regularly with customers to learn about their business challenges and requirements.
Awards and Accolades:
America's Most Honored Businesses (Top 10%)
Awarded by USPAAC for Fastest Growing Business in the US
12th Fastest Growing Staffing Company in USA by Staffing industry Analysts in the US (2020, 2019, 2020)
Fastest 50 by NJ Biz (2020, 2019, 2020)
INC 5000 Fastest growing for 8 consecutive years in a row (only 1.26% companies make it to this list)
Top 100 by Dallas Business Journal (2020 and 2019)
Proven Supplier of the Year by Workforce Logiq (2020 and 2019)
2019 Spirit of Alliance Award by Agile1
2018 Best of the Best Platinum Award by Agile1
2018 TechServe Alliance Excellence Awards Winner
2017 Best of the Best Gold Award by Agile1(Act1 Group)
Regards,
Kajal Singh
Associate IT Recruiter (Pharma and Life Sciences)
Net2Source Inc.
Global HQ Address -270 Davidson Ave, Suite 704, Somerset, NJ 08873, USA