Red Oak Technologies is a leading provider of comprehensive resourcing solutions across a variety of industries and sectors including IT, Marketing, Finance, Business Operations, Manufacturing and Engineering.
Our client is a large electronics manufacturer. They are looking for a Document Specialist (POD CSR) to join their team. This role is a CONTRACT position. Position will be ONSITE. Candidates must be residing within commutable distance of Plano, TX to be considered.
**Onsite**
**$21/hr**
Position Summary:
The Document Specialist is an important function in our Customer Service Representative [CSR]. He or she will validate that our carriers are uploading the correct Proof of Delivery [POD] to our Transportation Manager System [TMS] and that the document is a Valid POD as per our customer's receiving requirements.
Requirements:
High School Diploma
Any Work Experience
Competent with Microsoft Office Suite, particularly Excel (vlookups and pivot tables)
Clear and concise communication skills
A good attitude and ability to manage assignments independently
Ability to thrive in a high-volume environment while still maintaining accuracy
Prioritization, able to shift focus to urgent issues while not falling behind on routine duties
Able to learn new systems quickly and adapt to abrupt changes
Well organized and good follow up skills
Detail oriented, able to sense urgency and know when to escalate for assistance
Can create and maintain professional relationships with customers and carriers
Position Duties:
Manually Upload PODs to TMS to assist carriers as needed
Validate that the PODs uploaded to TMS are signed by receivers and that it is the correct document for that shipment
Verify the PODs are transferring correctly from TMS to SAP.
Identify deliveries with Over, Short or Damaged [OSD] notations on the POD and report to CSR team
Summarize issues or exceptions and remark in our TMS system
In depth understanding of our process for carrier education purposes
In depth understanding of logistics industry's standards and best practices
Advise Team Leader of all current issues and exceptions
Preferred Requirements:
Supply Chain Planner/Specialist or Logistics Industry prior work history is preferred
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