Collections & Billing Specialist at Clark Pest Control of Stockton, Inc. in Lodi, California

Job Description:

Have you ever dreamed of being a hero by protecting the world and all (well, almost all) of its living beings? If so, then WE NEED YOU!

Since 1950, Clark Pest Control has made the lives of people throughout California and northwestern Nevada – pest-free, worry-free and just plain better.

We maintain excellence in everything we do, from our first point of contact with our customers, through their customized pest control and lawn care treatments, and then into a watchful continuing care program.

We'd love to welcome you to our team. We reward our employees with superior benefits and compensation, and provide extensive ongoing training to provide you with the skills to succeed. We believe it's important to invest in your career!

Our careers offer the perfect combination of autonomy, accountability, and camaraderie.

Apply in minutes from your mobile phone!

Responsibilities

We are seeking an ambitious and energetic Collections and Billing Specialist to support our teams in the field. The Pest Control industry is not exactly what it may seem. Pest Control is more of a maintenance program to ensure that our customers don’t suffer from reoccurring pest activity. Like electricians or HVAC technicians, our ultimate goal is to ensure the safety and well-being of the customers that we serve.

What You'll Do

Accounting Tasks:

• Research and review customer accounts in preparation of bad debt adjustments. Post bad debt adjustments (write-offs and write-ins) in PestPac.


• Notify third party agency of accounts rolled over for collections. Prepare collection letters files for printing, and process stage changes.


• Download leap files received from collection agency, and update and notate customer accounts in PestPac.


• Notify collection agency of payments received from customers in collection, and update accounts in PestPac accordingly. Review collection agency invoice and provide distribution to Accounts Payable for processing.


• Process probate documents. Maintain collection reports.


• Review bankruptcy accounts, process bankruptcy documents, and file proof of claim as needed.


• Stay up to date with Federal and State collection rules and regulations.


• Assign Vanco customer payments to their correct account number.


• Upload electronic payment files (from CheckFree, Metavante and Vanco) in PestPac to post payments to customer accounts.


• Serve as back-up for Accounts Receivable Specialist.

Communications & Customer Service:

• Respond to collection inquiries from customer service and branches.


• Perform customer account audits as needed (including builders accounts and payments). Resolve customer issues or complaints regarding billing.


• Respond to telephone and email inquiries; directing to the appropriate department or person. Respond to internal communications and taking action as necessary.


• Draft accurately spelled and punctuated correspondence.


• Manage difficult customer situations; respond promptly to customer needs; solicit customer feedback to improve service.

Other Duties:

• Provide general support to complete special projects as requested such as but not limited to, faxing, copying, sorting, filing, and typing/formatting documents. Up to date training, ensure compliance with annual training.

What’s In It for You?

• Medical, Dental & Vision Insurance


• Life and AD&D Insurance, Voluntary Term Life and AD&D Insurance


• Employee Assistance Plan


• 401(k) Plan with Company Match


• Pet Insurance


• Advancement opportunities. We promote from within!


• Pay range is from $23.00 to $28.00 per hour

Qualifications

What You’ll Need

To perform this job successfully, an individual must be proficient with Microsoft Office Suite (Word, Excel, Outlook, etc.) as well as be able to operate a computer, electronic calculators, fax machines, copiers and any other equipment used. The Collections and Billing Specialist must possess:

• Excellent customer service skills and use good judgment in decision making.


• Excellent interpersonal skills such as conflict resolution and active listening skills.


• Excellent communication skills and the ability to speak clearly and efficiently in English, draft accurate and professional written communications, and check for spelling and grammatical errors.


• Dress in a manner suited to a professional office.


• The ability to understand basic mathematical equations, including the ability to calculate figures and amounts such as discounts, interest, commissions, proportions and percentages.


• The ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. The ability to write routine reports and correspondence and the ability to speak effectively before groups of customers or employees of the organization is also an expectation.


• High school diploma or general education degree (GED).


• Experience with Bankruptcy and Probates.

What's Required

Candidates must meet physical job requirements and safely perform the following job duties with or without accommodations:

• May occasionally lift and/or move up to 25 pounds.


• While performing the duties of this job, the employee is regularly required to sit and undertake repetitive motions.


• There may be substantial movements (motions) of the wrists, hands, and/or fingers; must be able to reach with hands and arms and have adequate hearing. The employee is occasionally required to stand; walk and stoop, kneel, or crouch.


• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Clark is an Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

Apply Now