WHEAP Supervisor at United Migrant Opportunity Services (UMOS) in Milwaukee, Wisconsin

Job Description:

Earn up to $3,000 in incentive pay during your first year of employment!

Benefits:
To support its team members, UMOS offers highly competitive compensation as well as a benefits package including:

• Paid time off that will increase over your years of service
• 14 paid holidays annually
• A robust range of insurance covering health, dental, vision, life, short- and long-term disability, and accidental death & dismemberment
• The options to establish either a Health Savings Account or Flexible Spending Account, which can be used to cover deductibles, prescriptions, and other healthcare expenses
• A variety of support services to promote well-being through the employee assistance program
• Retirement plan options, including 401(k) and Roth IRA, allowing you to make pre-tax or after-tax contributions. For those participating in the 401(k) Retirement Plan, UMOS annually contributes at least 3% of employees' eligible compensation.

WHEAP Supervisor | Starting $44,733.00 to $67,100.00 Per Year | Depending on Experience

WHEAP Supervisor Job Responsibilities:

• Provides direct supervision of all WHEAP Staff in multiple locations, including Supervisors, Intake Specialist, Quality Assurance Specialist and Receptionist, ensuring that UMOS and Program specific policies are abided by. Provide staff training in all areas of program delivery.
• Implement and monitor internal written standard operating procedures for the operation of the WHEAP program. Will train staff on Recruitment, Eligibility, Enrollment, and Document uploads for WHEAP Beneficiaries.
• Responsible for maintaining the program budget.
• Implement guidelines for emergency and pro-active components of Energy Crisis.
• Serve as the back-up UMOS contact with funding sources.
• Be responsible for compliance with all state and federal guidelines including the regulations of the Public Service Commission.
• Track refunds and reissuance of checks with the State of Wisconsin.
• Assist with program monitoring and evaluation, adherence to federal and state regulations and coordination with state and federal audits.
• Develop and maintain relationships with community agencies, other service providers and state programs.
• Monitor program budgets and expenditures in conjunction with the Director of Housing and Related Services and the UMOS Accounting Dept.
• Maintain a fraud prevention unit, including an assessment and referral mechanism.
• Assist with preparation of all required internal and funding source reports monthly for the WHEAP program.
• Conduct W-2 food stamp, child support and social security verifications.
• Be responsible for providing balances to the proper accounts in the event of a participant's change of address, use of a different vendor, or termination of client status.
• Schedule and conduct Case Reviews with QA in reviewing Data Validation and will follow up with intake personnel on any improved mechanism.
• Implement and monitor an effective electronic filing system that safeguards confidential information and supports the organization of PII protocol in the electronic data systems.
• Develop a network of alternative service providers for individuals who are not eligible for participation in the WHEAP program.
• Responsible for the prevention of utility disconnects and no-heat situations.
• Be available 24 hours a day to address emergency situations, or program and client needs.
• Attend meetings, conferences, planning sessions, and other appointments; performs other duties as assigned.

WHEAP Supervisor Job Qualifications:

• Bachelor's degree and 2 years' experience in WHEAP or LHEAP programs or in a related field.
• Demonstrated computer skills, Proficient in using Microsoft Excel, Word, Outlook, and Teams.
• Experience in supervision and program management.
• Reliable transportation and the ability to drive, maintain a valid Wisconsin driver's license and state minimum car insurance.
• Ability to work a flexible schedule as described in the job duties.

Work Environment, Physical, and Sensory Demands:

Physical Demands:

• Employee is frequently required to stand, walk, sit, and bend.
• Occasionally required to lift and /or move up to 20 lbs.
• Occasional travel may be required.
• Frequently exposed to moderate temperature generally encountered in a controlled temperature environment and outside setting.
• Noise level in this work is usually semi-moderate.

Tools & Equipment Used:

• iPad, iPhone, laptop computers, projectors, copy/scanner machine, computer.
• Be able to scan documents and encrypt documents as necessary.
• Use first aid equipment, fire extinguisher.

Usage varies by position.

Additional Eligibility Requirements:

Employment with UMOS is contingent upon successful completion of a criminal background check prior to employment.

UMOS is an equal opportunity Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

Apply Now