Clerical Coordinator (Bilingual- Spanish) at PLATINUM HOME HEALTH CARE in BROOKLYN, New York

Job Description:

POSITION SUMMARY:
An Office Assistant performs a wide range of clerical functions and administrative duties specifically related to the overall office operations that includes, but not limited to areas such as reception, filing, answering telephones, word processing and assisting with human resources/recruitment projects.

JOB DESCRIPTION
Must be punctual and ready to work at assigned start time.Able to participate and promote a team environment.Answer phones in a professional and timely manner.Ability to define problems and tasks, collect data and establish facts, take action and facilitate resolve.Ability to perform various computer functions, assisting with communication between departments and overall office operations.Knowledge of the use of the following office equipment: Computer, Telephone, Copy Machine and Fax.
Respect patient and employee rights and privacy, ensures security of protected information, practices in an ethical manner and is compliant to the agencys compliance program and privacy policies.Perform a variety of complicated clerical and computer entry tasks and all other duties as assigned.Maintains a professional attitude and appearance.
RESPONSIBILITIES
Direct all call to appropriate departments and provide Customer ServiceAssist with Orientation/In-service and Application Process.Perform general office duties, including scanning, faxing, filing and data entry.Assists all Departments with translating needs and general support.Assist Coordination Dept. confirming weekend verification.Assist with Random calls.Assist with VBP calls.

WORK ENVIRONMENT:Works in an office environment with regular exposure to staff and patient elements and occasional stress.

COGNITIVE REQUIREMENTS:Must work cooperatively with others and perform a wide variety of complex and complete tasks involving office equipment and machinery.

QUALIFICATIONS:
High school diploma/equivalency required or 1 year of office experience.General office experience, preferably in a health care or customer service setting, required.Proficient in Microsoft Office Suite, HHA Exchange and InternetAble to maintain a scheduling system manually and date entry proficiency.Excellent organizational skills with attention to detail.Excellent interpersonal skills.Investigative ability, highly organized, self-motivated, takes initiative.Understanding of communicating effectively with employees, patients and their families, medical and community affiliates in order to develop positive relationships.Ability to communicate effectively both in the oral and written form.Adaptability to pressure.

FUNCTIONAL ABILITIES:
Must be able to read twelve point or larger type.Must be able to lift, stoop and bend effectively to be able to perform the above-listed job functions.Must be able to hear adequately with no more than an amplifier on the phone and speak in a manner understood by most people.

CONFIDENTIALITY: Agency records are maintained in a safe and secure area with specific access availability to ensure confidentiality. Agency records, files, documents and reports are the exclusive property of the Agency. Only authorized personnel will have access to clinical/financial/personnel records.
Responsibilities of this job position have clearance for access to the following confidential information:
Employee files which include all employee care information, medical orders, assessments, and reassessments.Agency staff with access to computer files holds all information in strictest confidence in the processing, storage and discarding of all data. Only authorized personnel will have access to written and computer data information; Authorized personnel will be assigned passwords/access codes to computer files necessary to conduct their responsibilities. This job requires the accessing and viewing of confidential materials, up to and including.
I have been oriented to the agencys confidentiality policy. I understand that any Agency Employees who do not honor the Confidentiality Policy are subject to immediate termination and possible legal action. I agree to abide by the agencys confidentiality policy.