Account Coordinator at Beacon Hill Staffing Group, LLC in BARBERTON, Ohio

Job Description:

Job Title: Managed Account Coordinator

Location: Norton, Ohio

Reports To: Operations Supervisor, Service & Inspection




Job Summary:



The Managed Account Coordinator is responsible for managing customer-specific requests related to the inspection and service of fire protection systems. The role supports the Service & Inspection department by ensuring timely completion of work, growing revenue, maintaining customer satisfaction, and ensuring compliance with industry standards. This position requires strong customer service skills, excellent organizational abilities, and the capacity to handle multiple tasks in a fast-paced environment.




Key Responsibilities:

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  Scheduling: Coordinate and schedule service and inspections for customer sites, ensuring work is completed according to set frequencies and customer needs.


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  Cross-Department Coordination: Collaborate with various internal teams to ensure timely and accurate completion of customer work orders.


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  Follow-Up: Monitor outstanding work orders, perform follow-up as necessary, and ensure all tasks are completed on time.


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  Customer Support: Act as the primary point of contact for assigned accounts, providing timely and professional customer service.


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  Invoicing: Generate and send invoices for completed work orders and service contracts, ensuring accuracy in billing.


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  Overflow Coverage: Provide phone support for assigned accounts and assist with overflow calls for the department as needed.


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  Cross-Training: Participate in cross-training to increase versatility within the team and improve overall department efficiency.


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  Attendance: Maintain regular and reliable attendance to ensure consistent support for the team and customers.

Qualifications:

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  Experience:
  
  
  
  • At least 3 years of experience in a high-volume environment, such as a call center, contract administration, or project management, where managing multiple tasks or projects simultaneously was required.
  
  
  • Strong follow-up skills, with the ability to manage communications between customers, departments, and field technicians.
  
  
  • Experience in accounts payable (A/P) and accounts receivable (A/R) is a plus, as the role involves invoicing customers for completed work.
  
  
  
  


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  Education: High School Diploma or GED required.

Additional Information:

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  Work Schedule: Full-time, in-office, Monday through Friday.


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  Compensation: Pay rate of $22-23 per hour to start, with potential for an increase upon permanent hire.

Beacon Hill is an Equal Opportunity Employer that values the strength diversity brings to the workplace. Individuals with Disabilities and Protected Veterans are encouraged to apply.



California residents: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.


If you would like to complete our voluntary self-identification form, please click here or copy and paste the following link into an open window in your browser: https://jobs.beaconhillstaffing.com/eeoc/


Completion of this form is voluntary and will not affect your opportunity for employment, or the terms or conditions of your employment. This form will be used for reporting purposes only and will be kept separate from all other records.

Company Profile:


Founded by industry leaders to set a new standard in search, career placement and flexible staffing, we deliver coordinated staffing solutions with unparalleled service, a commitment to project completion and success and a passion for innovation, creativity and continuous improvement.


Our niche brands offer a complete suite of staffing services to emerging growth companies and the Fortune 500 across market sectors, career specialties/disciplines and industries. Over time, office locations, specialty practice areas and service offerings will be added to address ever changing constituent needs.


Learn more about Beacon Hill and our specialty divisions, Beacon Hill Associates, Beacon Hill Financial, Beacon Hill HR, Beacon Hill Legal, Beacon Hill Life Sciences and Beacon Hill Technologies by visiting www.bhsg.com .


We look forward to working with you.


Beacon Hill. Employing the Future (TM)
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