Solutions Consultant at Ontario Systems, LLC in Muncie, Indiana

Job Description:

Solutions Consultant

Department: Marketing

Employment Type: Permanent - Full Time

Location: Remote, US
Description

As a Solutions Consultant, you will be a key player in driving our sales efforts by delivering compelling product demonstrations and offering expert guidance to our clients in the third-party debt collections sector. Your deep understanding of our innovative solutions and industry dynamics will empower potential customers to see the tangible benefits of our offerings, ultimately supporting our financial objectives.

Visa sponsorship or transfer of an existing visa is not available for this position. You must be authorized to work directly for any employer in the United States without visa sponsorship or transfer.
What You'll Do

• Technical Demonstrations:
  
  
  • Collaborate closely with Sales Executives to conduct in-depth, tailored product demonstrations that resonate with client needs.
  • Hands on experience with FACS, receivable management, and debt collections software.
  • Highlight key features and benefits of our solutions, backed by real client success stories that illustrate measurable outcomes.
• Industry Expertise:
  
  
  • Leverage your extensive knowledge of the receivables management and debt collections landscape to clearly articulate the ROI for clients transitioning from legacy systems.
  • Showcase how our Velosidy product streamlines workflows, enhances user experience, and improves collection efficiency.
• Client Trust:
  
  
  • Build and maintain strong, trusting relationships with existing customers by providing ongoing support and expert consultation.
  • Act as a trusted advisor, helping clients navigate challenges and maximize the value of our solutions.
• Sales Support:
  
  
  • Assist in the client needs assessment process, ensuring a thorough understanding of their requirements to recommend tailored product and service solutions.
  • Identify and develop opportunities for additional value-added services that align with client goals.
• Collaboration:
  
  
  • Work cross-functionally with the sales team, product management, and other stakeholders to align client needs with our evolving solutions.
  • Participate in discussions regarding product upgrades, new offerings, and professional services, ensuring that client feedback is integrated into our product roadmap.
• Training & Documentation:
  
  
  • Create and deliver engaging training sessions and technical presentations for both internal teams and clients, ensuring a clear understanding of our products.
  • Develop comprehensive technical proposals and documentation, including network diagrams and configuration summaries, to support the sales process
• Market Awareness:
  
  
  • Continuously monitor industry trends and technological advancements that impact our target markets, using this knowledge to inform product development and sales strategies.
  • Conduct research on competitor offerings and industry best practices to maintain a competitive edge.

What You'll Need

• Education: Bachelor's degree or equivalent experience in a relevant field.
• Experience:
  
  
  • Minimum 4 years of experience in the third-party receivables or payments industry, with a focus on enterprise software solutions.
  • Proven background in customer service or sales within similar sectors is preferred.
  • RCM, Receivable Management Industry and third party collections experience
• Technical Proficiency:
  
  
  • Familiarity with complex software systems and the ability to understand and communicate technical concepts effectively.
  • Experience with risk analysis and mitigation in solution delivery is highly beneficial.
• Communication Skills:
  
  
  • Exceptional verbal and written communication skills, with the ability to convey complex ideas in a clear and accessible manner.
  • Skilled at adapting communication styles to engage effectively with diverse audiences.
• Proactive Mindset:
  
  
  • A collaborative team player who is proactive in advocating for client needs and initiating solutions.
  • Strong influencing skills to share insights and feedback with stakeholders effectively.
• Travel: Willingness to travel occasionally to meet client needs and strengthen relationships.

What's In It For You

• Finvi offers, for most positions, a flexible work environment*
• Hybrid or remote unless otherwise identified*
• Flexible Time Off* for exempt roles to keep up with today's varied lifestyles and ample PTO** for non-exempt.
  • WA non-exempt employees can utilize up to 12 days of vacation per year and up to 6 days of paid sick leave per year.
• Competitive pay and 401(k) with employer match
• Health insurance with wellness discounts, medical, dental, and vision care
• Three (3) weeks Paid Parental Leave for new parents
• Eight (8) Paid Holidays throughout the year
• We invest in our employees through educational assistance and learning and development
• Robust Wellness Program includes opportunities to earn money for your Health Savings Account (HSA) or Health Reimbursement Account (HRA)
• Paid Volunteer Time Off Program to make a difference in your community
• Learn more about what Finvi offers here: https://finvi.com/about-us/careers/

*Limitations may apply based on role and company need
**PTO hours for non-exempt employees may vary depending on the state of residence.

The typical base pay range for this role across the U.S. is (USD $90,000 - $150,000 per year).

Finvi has different base pay ranges for different work locations within the United States, which allows us to pay employees competitively and consistently in different geographic markets. The range above reflects the potential base pay across the U.S. for this role (the applicable base pay range will depend on what ultimately is determined to be the candidate's primary work location). Individual base pay depends on various factors, in addition to primary work location, such as complexity and responsibility of role, job duties/requirements, and relevant experience and skills. Offers are made within the base pay range applicable at the time.

At Finvi, certain roles are eligible for additional rewards, including merit increases, annual bonus, and equity. These awards are allocated based on individual performance and role. In addition, certain roles also have the opportunity to earn sales incentives based on revenue depending on the terms of the plan and the employee's role.

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