Membership Coordinator at Texas Southern University in Houston, Texas

Job Description:

Security Sensitive Position?:

Yes

Hours of Work:

8:00 AM - 5:00 PM M-F

Posting Number:

TSU203261

Official TSU Title:

Membership Coordinator

Grant Title:

N/A

Job Description Summary / TWC Summary:

JOB SUMMARY:The Membership Coordinator supports the membership program by driving growth, retention, and enhancing member experiences. This role involves managing member communications, coordinating events, and collaborating across departments to develop and implement strategies that increase member loyalty and engagement.

DISTINGUISHING CHARACTERISTICS:This role is characterized by a strong emphasis on relationship-building and engagement, requiring a candidate with excellent interpersonal skills and a proactive approach to member service. Unlike typical customer service roles, the Membership Coordinator must balance customer service with data analysis, strategic planning, and cross-departmental collaboration to optimize membership growth and retention. Success in this role requires not only communication expertise but also a passion for public radio and the ability to creatively engage members in a nonprofit, community-driven environment.

Essential Duties Summary:

• Develop and implement strategies to grow the station's membership base and retain existing members.


• Manage member communications, including welcome packets, renewal reminders, and monthly newsletters.


• Coordinate special member events such as tours, meet-and-greets, and virtual engagements to strengthen member connections.


• Serve as the primary contact for member inquiries, providing timely and positive communication.


• Track and analyze membership data to identify trends and optimize retention efforts.


• Collaborate with Marketing to design and execute campaigns promoting membership.


• Maintain accurate records in the membership database and generate regular reports on growth and retention.


• Work with Development, Programming, and Finance teams to align membership initiatives with station goals.

% FTE:

1.0

Hiring Range:

$55,038.89 - $70,174.59

Education:

Bachelor's degree in Marketing, Business Administration, Communications, or a related field, or equivalent experience.

Required Licensing/Certification:

N/A

Knowledge, Skills, and Abilities:

Knowledge of:

• Membership and customer service best practices.


• Data analysis and reporting.

Skill in:

• Verbal and written communication.


• Using CRM, email marketing, and membership management software.

· Event coordination and project management.

Ability to:

• Build relationships and communicate effectively with diverse audiences.


• Analyze data to inform membership strategies.


• Manage multiple tasks and work in a collaborative environment.

Work Experience:

• Minimum of two (2) years in a membership, customer service, or nonprofit role, ideally in public media or a similar industry.


• Three (3+) years of experience in radio production, podcasting, on-air broadcasting, or corporate partnership engagement.


• Experience with membership database software (e.g., Salesforce, Raiser's Edge) and CRM platforms preferred.

Working/Environmental Conditions:

• Prolonged standing and/or walking.


• Handling light weight objects.


• Using or carrying equipment.

UA EEO Statement:

It is the policy of Texas Southern University to provide a work environment that is free from discrimination for all persons regardless of race, color, religion, sex, age, national origin, individuals with disability, sexual orientation, or protected veteran status in its programs, activities, admissions or employment policies. This policy of equal opportunity is strictly observed in all University employment-related activities such as advertising, recruiting, interviewing, testing, employment training, compensation, promotion, termination, and employment benefits. This policy expressly prohibits harassment and discrimination in employment based on race, color, religion, gender, gender identity, genetic history, national origin, individuals with disability, age, citizenship status, or protected veteran status. This policy shall be adhered to in accordance with the provisions of all applicable federal, state and local laws, including, but not limited to, Title VII of the Civil Rights Act.



Manual of Administrative Policies and Procedures

Close Date:

11/29/2024

Open Until Filled (overrides close field) :

No

Special Instructions to Applicants:

Open to all applicants.

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