Landmark Global are the experts in international delivery by combining postal networks and alternative delivery providers. We are part of the North American division of bpost, Belgium's national postal service, with expertise in parcels & logistics. Bpost employs more than 20,000 people, handles billions of shipments per year and delivers to more than five million addresses every day.
For more than a decade, Landmark Global, with its roots in SoCal, has enabled our customers to expand globally. Our business has grown from basic international mail and parcel delivery to full service, end-to-end solutions. This includes parcel delivery, fulfillment, proprietary technology and trade consulting, which provide our clients the capability to sell to millions of customers worldwide. We are strategically located close to our customers worldwide, covering most time zones.
Our technology is web-based, scalable and agile. Mercury, our proprietary web-based software, was developed on the foundations of our logistics expertise and client requests. We provide a flexible application that works with any existing technologies.
Summary
The Client Onboarding Specialist's position is an important part of Landmark's IT Department and works directly with Landmark's clients, Sales team, and other internal departments to coordinate technical needs and requirements of bringing on new clients. This position is responsible for configuring client accounts and setting up relevant user administration. The Client Onboarding Specialist also works with internal departments to gather, understand and coordinate technical requirements if new development is needed to support a client. The position's main focus is to support the US Information Technology team with new client start-ups and equip the client to successfully integrate their systems with Landmark's.
Job Description
Core responsibilities will include the following areas:
Facilitate technical conversations with clients and sales team
Discuss details of data transfer between backend systems
Validate technical aspects of client integration
Assist with technical troubleshooting and changes for existing clients
Handle client account setup and configuration
Coordinate client launch with internal departments
Manage user administration for clients
Facilitate technical migration projects for existing client connections
Determine technical requirements related to new features for clients
Coordinate with internal departments and clients to determine new technical requirements
Additional duties as assigned
Position Requirements
Requirements/Qualifications include:
Bachelor's Degree in Computer Science or Communications preferred
1-3+ year experience in client integrations, customer onboarding or technical project management preferred
Must have experience working with customers
Familiarity with common EDI standards, data transfer methods, and API connections
Must have attention to detail and a commitment to accuracy
Proficient at complex problem solving involving multiple groups
Adept at decision making which considers relevant efficiency and resources
Outstanding written and verbal communication skills
Strong ability to multi-task several projects at one time
Must be able to take initiative in seeing projects to completion
Benefits
Generous paid time off starting at 13 days per year
Paid holidays (6 per year) plus 4 floating holidays 1 flex day
Health, Dental, Vision, Life and Short-Term Disability Insurance
401(k) with great company match and no waiting period
Health and Dependent care flexible spending account options
Employee Assistance Program
Paid Parental Leave
Partnered discount programs
Charitable donation match program with paid volunteer time off program
Position Pay Range
$65,000 to $75,000 per year based on experience and other factors
Position eligible for annual bonus plan based on a percentage of annual salary.
Landmark Global is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances.
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