Support all aspects of the STPF websites and systems.
Gather business requirements and definitions, task prioritization, documentation, testing & launch protocols.
Maintenance and development of third-party integrations & syncs (one-directional and bi-directional), etc.
Responsible for ensuring data accuracy, consistency and best practices via data entry, cleansing & normalization, bulk imports and de-duplication within programs' systems.
Support the Project Director for Systems in operational planning through Requests For Proposals (RFPs), vendor evaluation, performance reports, technology strategies, and architecture roadmaps.
Work on business systems analysis and design; defining business processes, validating features, detecting problems, and generating ideas.
Conduct research on technology solutions to evolve program operations.
Provide data analysis and tool support to stakeholders.
Provide constituent support, provide staff-facing customer service and serve as a web concierge for the STPF team.
Develop and maintain technical/how-to documentation and train staff in systems and operations.
Minimum Requirements
Bachelor's degree in a technical field with a demonstrated interest in web development, analytics, and information systems with at least 5 years of related experience.
Experience with website development, content management systems such as Drupal and CRM tools.
Experience with web development, administration, and support, including command line tools, Pantheon, Docker and Google Analytics.
Experience with Salesforce (experience with SF Nonprofit Success Pack a plus).
Experience with providing technical support to a diverse user community.
Outstanding organizational skills and attention to detail.
Excellent communication skills, including technical communication to a non-tech audience, both verbal and in writing.