Communicate with airlines, international and domestic agents, and branch offices, overseeing carrier invoice approvals and handling pick-ups and deliveries.
Key Skills & Responsibilities:
Manage all customer interactions at the file level.
Open new files and ensure accurate documentation.
Collaborate with sales teams for account implementation.
Update and maintain the Track and Trace proprietary applications.
Requirements:
High School diploma or bachelor's degree in a related field preferred, but not required.
Five years of experience in Import Air Freight.
Strong written and verbal communication skills.
Excellent organizational and time management abilities.
Self-motivated, able to work both independently and within a team.
Detail-oriented with the ability to multitask and meet deadlines.
Strong computer skills, including proficiency in Microsoft Office Suite.
Additional Competencies:
Analytical: Demonstrates accuracy and thoroughness; applies feedback to improve performance; monitors work quality and establishes priorities.
Customer Oriented: Manages challenging customer situations; responds promptly to needs and feedback; communicates clearly and persuasively.
Interpersonal Skills: Focuses on conflict resolution, maintains confidentiality, and contributes to a positive team environment.
Motivation: Sets and achieves challenging goals, demonstrating persistence and overcoming obstacles.
Problem Solving: Identifies and resolves issues in a timely manner, developing alternative solutions.
Work Standards: Sets high standards and meets deadlines while managing large workloads independently.