We are seeking a detail-oriented and customer-focused Insurance Claims Specialist to join our team. In this role, you will handle inbound calls, assist customers with submitting claims, and perform accurate data entry of claim information. This position is ideal for individuals with strong communication skills, problem-solving abilities, and a commitment to providing excellent service.
Key Responsibilities:
Respond to inbound calls and assist customers with insurance claim submissions.
Guide customers through the claims process, ensuring clarity and accuracy in required information.
Accurately enter claim details into the system, adhering to company protocols and compliance standards.
Investigate and resolve basic claim inquiries, escalating complex cases when necessary.
Maintain updated knowledge of company policies, procedures, and systems.
Support team members and participate in ongoing training to enhance skills and performance.
Ensure timely and efficient processing of claims while providing exceptional customer service.
Qualifications:
Experience: Previous customer service or insurance-related experience preferred.