Financial Publishing Company is seeking a Customer Service Representative for a contract opportunity in Princeton NJ 08540
Source One is a consulting services company and we're currently looking for the following individual to work as a consultant to our direct client, a Financial Publishing company.
If interested please send me an updated resume.
Company: Financial Publishing
Title: Customer Service Representative
Duration: ASAP to 8/3/3025 (Possibly to be extended)
Location: Princeton NJ 08540
Hybrid: Wednesday in office; Work from Home Mon Tues Thurs Fri (Unless otherwise instructed)
Shift Work: 8am to 4pm; 9am to 5pm, 11am to 7pm, 12pm to 8pm (Willing to work all shifts on any given day of the week)
Pay: 22/Hour (W-2)
MUST be local to Princeton NJ 08540
PREFERRED:
? Experience in a contact center and/or customer service environment
DESIRED:
? Salesforce experience is a plus
? Desire to grow within the company (Publishing industry)
? College degree desired
? Previous research experience desired
? Fluent in German/French/Spanish/Chinese/Japanese/Italian/Russian a plus
JOB SUMMARY:
? Provide high-level telephone, email, and web chat support for the *** suite of PIB products; including Factiva, *** Risk & Compliance, and *** Newswires.
? Answer global customer queries concerning content/data, product navigation, billing/account administration, and more.
? Provide professional-level support to retain *** customers and increase customer loyalty.
? Strong ability to multitask, prioritize, and enthusiastically resolve customers' concerns while consistently providing superior levels of customer service.
? Ensure all relevant procedures are followed from beginning to resolution.
? Ensure all key performance indicators and service levels are met.
? Actively seek out opportunities for self-improvement, and participate in new product and procedural training.
? Work with other *** departments to ensure escalated issues are handled efficiently and correctly.
REQUIRED:
? Highly proficient in English for both written and verbal communication within a corporate environment
? Commitment to customer satisfaction with the ability to build and develop relationships to identify problems, assess needs, and find solutions
? Ability to listen, empathize, and effectively handle challenging customer inquiries in a professional and pleasant manner
? Ability to maintain a positive attitude in an often busy and stressful environment
? Ability to understand new technical systems and applications quickly
? Attention to detail and the ability to multitask, prioritize, and meet deadlines
? Positive outlook on change and flexible approach to team-based work environment and structure
? Ability to follow a large set of procedural guidelines and to be independently resourceful when investigating/researching complex customer queries
Best Regards,
Alan Naroden - Senior Recruiter
Source One Technical Solutions - A WBENC Certified Company