Day to day oversight of all outsourced activities in line with documented procedures.
Operational lead owning and remediating front end & time sensitive issues ensuring trade lifecycle flow.
Implementation and execution of Written Supervisory Procedures (WSPs) for all outsourced activities, ensuring evidence of supervision is performed in line with documentation.
Collect, review, and challenge Broadridge Standard Operating Procedures and daily output, working with Broadridge and internal stakeholders to highlight concerns and remediate incidents.
Ensure Broadridge preparedness on any Industry, Change, and Regulatory initiatives.
Identify and own opportunities to re-engineer processes & controls from a simplification, cost saving, regulatory, and customer perspective.
Implementation, execution, maintenance, and monitoring of Service Level Agreements.
Attendance at regular governance meetings with service providers - ensure issues are raised and actioned, meetings are well documented, required procedural changes are discussed and agreed, audit results are reviewed and addressed.
Maintaining an effective control environment through review and distribution of policy updates, SOX/RACA identification and creation of controls, adequacy reviews and testing, MI Review and Reporting, and maintenance of governance documentation.
Review and validation of agent invoices prior to sourcing for approval and payment.
Regular reporting to management on status of outsourced and offshored activities, with particular attention to any risks, issues, and remediation actions.
Maintain relationships with 3rd party agent banks, including JPMorgan, Bank of America, Bank of New York, Euroclear, etc., ensuring regular meetings on updates, issues, and changes.
Review and approval of cash wires and journals to the firm General Ledger.
Process month end ledger cash adjustments & reconciliation packages working with Financial Reporting and Regulatory teams.