Job description: Responsible for the launch, development, and management of all sales and operations, including market competitiveness, pricing, and channel growth strategies for a new branch. Also responsible for the development and growth of an inside sales team, account management team, and carrier sales team. Will manage all aspects of sales functions including inside sales, account management, and carrier sales. The challenge is to build a world-class team, develop high-level service offerings, and motivate and lead staff while increasing revenues and improving profitability.
Duties:
Act as a liaison between customers and freight carriers, facilitating effective communication and collaboration.
Secure new accounts by actively prospecting and identifying potential customers in need of freight services.
Maintain current knowledge of freight carrier services, rates, and regulations to provide accurate and up-to-date information to customers.
Expedite the sharing of information and documentation between customers and carriers, ensuring seamless coordination of shipments.
Track the status of loads by communicating with drivers, monitoring delivery schedules, and addressing any issues or delays that may arise.
Provide exceptional customer service by promptly addressing inquiries, concerns, and complaints, ensuring customer satisfaction and retention.
Negotiate rates and contracts with freight carriers to ensure competitive pricing and favorable terms for customers.
Coordinate and schedule shipments, taking into account customer requirements, carrier capabilities, and delivery deadlines.
Monitor and analyze market trends, competitor activities, and industry developments to identify opportunities for business growth and improvement.
Collaborate with internal teams, such as operations and logistics, to optimize processes and streamline operations.
Maintain accurate and detailed records of customer interactions, transactions, and shipments using appropriate systems or software.
Prepare and present reports on sales activities, customer feedback, and performance metrics to management.
Qualifications:
Minimum of 5 years experience in a 3PL environment
Proven track record of exceeding revenue and margin goals
Ability to handle the entire sales cycle and experience in a cradle-to-grave environment, or past operations experience
Non-Competes will not be considered
Ability to work independently, within a team environment, and a desire to find your long-term home
Comfort level with RFQs and the bid process, including onboarding of new accounts