Senior Systems Administrator, Senior Desktop Engineer at Partner's Healthcare in Somerville, Massachusetts

Posted in Other about 11 hours ago.





Job Description:

Site: Mass General Brigham Incorporated


At Mass General Brigham, we know it takes a surprising range of talented professionals to advance our mission-from doctors, nurses, business people and tech experts, to dedicated researchers and systems analysts. As a not-for-profit organization, Mass General Brigham is committed to supporting patient care, research, teaching, and service to the community. We place great value on being a diverse, equitable and inclusive organization as we aim to reflect the diversity of the patients we serve.


At Mass General Brigham, we believe a diverse set of backgrounds and lived experiences makes us stronger by challenging our assumptions with new perspectives that can drive revolutionary discoveries in medical innovations in research and patient care. Therefore, we invite and welcome applicants from traditionally underrepresented groups in healthcare - people of color, people with disabilities, LGBTQ community, and/or gender expansive, first and second-generation immigrants, veterans, and people from different socioeconomic backgrounds - to apply.



Job Summary
Mass General Brigham Health Plan is an exciting place to be within the healthcare industry. As a member of Mass General Brigham, we are on the forefront of transformation with one of the world's leading integrated healthcare systems. Together, we are providing our members with innovative solutions centered on their health needs to expand access to seamless and affordable care and coverage.


Our work centers on creating an exceptional member experience - a commitment that starts with our employees. Working with some of the most accomplished professionals in healthcare today, our employees have opportunities to learn and contribute expertise within a consciously inclusive environment where diversity is celebrated.


We are pleased to offer competitive salaries, and a benefits package with flexible work options, career growth opportunities, and much more.


Sr. Desktop Engineer will be responsible for maintaining and supporting AllWays Health Partners end user needs including Windows 10, mobile devices and office 365. Including end user troubleshooting issues, monitoring devices for compliance and threats etc.


Sr. Desktop Engineer will be responsible for supporting senior team members for their day to day activities as well as project. Modern Workplace Engineer should have working knowledge of Active Directory, software update, Intune, ATP, Defender, MDM, System Center Configuration Manager and Office 365.


Sr. Desktop Engineer will work with a team of customer-focused professionals who are committed to defining technical strategy, architecting, designing and delivering end-to-end digital transformation.


• Hands-on experience in delivering Microsoft Modern Desktop technologies such as Intune, SCCM Office 365, Enterprise Mobility + Security (EMS), Teams and One Drive.


• One Drive for Business, folder redirection using OneDrive.


• Familiar with OKTA & Onboarding of Applications requiring MFA


• Demonstrates the ability to work in a fast-paced environment where organizational skills are essential


• Possess excellent collaboration skills with a wide variety of internal team members Thought leadership on emerging trends and products and innovations for customers using Microsoft tools and products


• Threat Protection - (Advanced Threat Analytics, Windows Defender Advanced Threat Protection, Office 365 Threat Protection and Threat Intelligence).


• Information Protection - (Azure Information Protection, Office 365 Data Loss Prevention, Microsoft Cloud App


• Security Management - (Azure Security Centre, Office 365 Security and Compliance Centre, Windows Defender Advanced Security Centre, DLP).


• Azure AD, Azure AD Connect


• Up-to-date knowledge of Microsoft products


• Ability to manage & administer Citrix Environment.


• Ability to gain an understanding of customer process and issues, and communicate them back


• Ability to work in teams and individually when needed


• Ability to work with Vendors for any support issues


• Strong verbal and written communication skills


• Extensive scripting experience with PowerShell.


• Provides direction to Technical Services on group policy pertaining to management of desktop environment--factoring in implications before assessment.


• Assists and advises Manager, Help Desk with technical road mapping.


• Provides complete, clear and concise documentation.


• Quickly analyzes unfamiliar applications and assists with issue resolution, configuration or deployment.


• Escalates, involves, and engages external technical support including Microsoft and other vendors including those in support of various high-impact financial and business applications.


• Provides service by adhering to strict auditing policy and requirements as well as Change Control process.


• Anticipates and meets, or exceeds, internal and/or external customer expectations and requirements; establishes and maintains effective relationships with customers and gains their trust and respect.


• Hold self and others accountable to meet commitments.


• Ensure diversity, equity, and inclusion are integrated as a guiding principle.


• Persist in accomplishing objectives to consistently achieve results despite any obstacles and setbacks that arise.


• Build strong relationships and infrastructures that designate Mass General Brigham Health Plan as a people-first organization.


• Other duties as assigned with or without accommodation.



Qualifications



Required:



  • Bachelor's Degree in Computer Science or Information Systems or the equivalent combination of training and experience

    • At least 4 years demonstrated experience deploying and administering solutions in Microsoft Azure platform



  • At least 8 years demonstrated experience as infrastructure solution engineer.

    • Experience administering Windows Servers and IIS and Active Directory.



  • Worked as lead technical resource on projects that are managed using Agile methodology




Preferred/Desired:



  • Experience working in a healthcare industry is a plus.

  • Microsoft Certified Professional in Cloud Platform






Additional Job Details (if applicable)


Additional_Job_Description



Remote Type


Remote



Work Location


123 Main Street



Scheduled Weekly Hours


40



Employee Type


Regular



Work Shift


Day (United States of America)



EEO Statement:


Mass General Brigham Incorporated is an Equal Opportunity Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.




Mass General Brigham Competency Framework




At Mass General Brigham, our competency framework defines what effective leadership "looks like" by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.
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