Scrum Master at Zelis NA in Annapolis, Maryland

Job Description:

Key Responsibilities:




Scrum Facilitation:

• Lead and facilitate all Scrum ceremonies, including Sprint Planning, Daily Stand-ups, Sprint Reviews, and Retrospectives.


• Ensure that the team adheres to Scrum principles and practices.


• Foster a collaborative and self-organizing team environment.

Coaching and Mentoring:

• Provide guidance and support to team members on Agile best practices.


• Mentor junior Scrum Masters and Agile team members.


• Promote a culture of continuous improvement and learning.

Impediment Removal:

• Identify and remove impediments that hinder the team's progress.


• Facilitate problem-solving and conflict resolution within the team.


• Escalate issues to higher management when necessary.

Stakeholder Management:

• Collaborate with Product Owners to ensure the product backlog is well-defined and prioritized.


• Communicate effectively with stakeholders to provide updates on project progress and risks.


• Manage stakeholder expectations and foster strong relationships.

Metrics and Reporting:

• Track and report on key Agile metrics, such as velocity, burn-down charts, and cycle time.


• Use data to drive decision-making and process improvements.


• Provide regular status reports to management and stakeholders.

Agile Transformation:

• Support the organization's Agile transformation initiatives.


• Advocate for Agile principles and practices across the organization.


• Participate in the development and implementation of Agile training programs.

Qualifications:

• Bachelor's degree in Computer Science, Information Technology, Business, or a related field.


• Certified Scrum Master (CSM) or equivalent certification; Advanced certifications (e.g., CSP, SAFe) are a plus.


• Minimum of 5 years of experience as a Scrum Master, with at least 2 years in a senior or lead role.


• Strong understanding of Agile methodologies, including Scrum, Kanban, and Lean.


• Excellent facilitation, coaching, and mentoring skills.


• Proven ability to manage multiple teams and projects simultaneously.


• Strong communication and interpersonal skills.


• Experience with Agile tools such as Jira and Confluence.


• Ability to work effectively in a fast-paced and dynamic environment.

Preferred Skills:

• Experience in the healthcare or financial services industry.


• Knowledge of DevOps practices and tools.


• Familiarity with Scaled Agile Framework (SAFe) or other scaling methodologies.


• Strong analytical and problem-solving skills.

Working Conditions:

• This position may require occasional travel.


• Ability to work remotely or in a hybrid work environment.

Zelis is modernizing the healthcare financial experience by providing a connected platform that bridges the gaps and aligns interests across payers, providers, and healthcare consumers. This platform serves more than 750 payers, including the top 5 national health plans, BCBS insurers, regional health plans, TPAs and self-insured employers, and millions of healthcare providers and consumers. Zelis sees across the system to identify, optimize, and solve problems holistically with technology built by healthcare experts - driving real, measurable results for clients.



Commitment to Diversity, Equity,Inclusion, and Belonging

At Zelis, we champion diversity, equity, inclusion, and belonging in all aspects of our operations. We embrace the power of diversity and create an environment where people can bring their authentic and best selves to work. We know that a sense of belonging is key not only to your success at Zelis, but also to your ability to bring your best each day.



Equal Employment Opportunity

Zelis is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.


We encourage members of traditionally underrepresented communities to apply, even if you do not believe you 100% fit the qualifications of the position, including women, LGBTQIA people, people of color, and people with disabilities.



Accessibility Support


We are dedicated to ensuring our application process is accessible to all candidates. If you are a qualified individual with a disability or a disabled veteran and require a reasonable accommodation with any part of the application and/or interview process, please email TalentAcquisition@zelis.com. Apply Now