Microsoft 365 Manager at TNBR Careers in Blountville, Tennessee

Job Description:

Title: Microsoft 365 Manager

Employee Classification: Administrative/Professional

Institution: Northeast State Community College

Department: Office of Information Technology - Application & Web Services

Salary: $45,710 - $57,138, dependent on education and experience

Please use the Total Compensation Calculator found on the Northeast State Careers Page for a breakdown of the value of the benefits offered to employees of the college.

Job Summary

Reporting to the Director of Application & Web Services, the Microsoft 365 Manager is primarily responsible for administering and providing oversight for the Microsoft 365 tenant and maintaining existing client SharePoint sites. The Microsoft 365 Manager also provides training for end users on Microsoft products and SharePoint applications. Other duties for the Microsoft 365 Manager include gathering user requirements and developing SharePoint applications, Microsoft Forms, and Power Automate workflows; providing support and troubleshooting user issues with Microsoft 365 applications.

Job Duties

* Provide oversight for the campus SharePoint site and Microsoft 365 tenant

* In coordination with the Director and Chief Information Officer, identify current processes (across all platforms and modes - digital, subscription based, paper, etc.) that can be enhanced or, preferably, replaced with SharePoint/Microsoft 365 applications

* Remain current on leading trends in and related to SharePoint and Microsoft 365 applications as operations and business solutions

* Develop SharePoint applications to replace processes where applicable

* Provide support for SharePoint and Microsoft 365 end users

* Develop, provide, and schedule training for end user on use of SharePoint applications and Microsoft products

* Ensure the operational health of the SharePoint online environment including security, availability, performance, interoperability, and reliability

* Gather user requirements, then plan and develop SharePoint applications

* Maintain/sustain existing client SharePoint sites and sub sites, lists, libraries, and content (including pages, workflows, and items)

* Develop and support Microsoft Forms and Power Automate workflows

* Administration, support and configuration of Microsoft 365 across the College

* Troubleshoot user issues with SharePoint and Microsoft 365 applications

* Troubleshoot various Microsoft 365 issues including connectivity and mobility

* Conduct routine monitoring and analysis to include Audit Log Reports evaluation, system and storage utilization reports, site and system usage, growth reports, and manage site collection quota settings

* Develop and maintain documentation

* Complete other assignments as directed by supervision.

Minimum Qualifications

* Associate degree or higher in Computer Science or related field from an accredited institution
* Two years of experience developing applications
* Experience with the Microsoft 365 environment
* Experience providing end-user support

Preferred Qualifications

* Experience with Microsoft 365 administration
* Experience developing SharePoint applications
* Three years of experience working in a higher education setting
* Experience in innovating to streamline and create efficiencies in operations and business processes using technology
* Conversational ability or fluency in a second language

Knowledge, Skills, and Abilities

* Technology Skills: MS Office suite; videoconferencing software; digital records management systems; general operating systems and data information systems
* Ability to effectively communicate with technical and non-technical personnel
* Ability to quickly learn new technology

For assistance regarding the job ad, application process, or application status, please contact the Office of Human Resources at 423-354-5183 or

HRstaffing@northeaststate.edu
.

Special Instructions to Applicants: To be considered for a position at Northeast State, you must create an online application. A resume and unofficial transcripts are required; a cover letter is optional. You will also be required to provide the contact information for a minimum of three (3) professional references. Your skills, abilities, qualifications, and years of experience will be evaluated using only what is recorded on your application. Please note that attaching a resume does not substitute for completion of the application form. Part-time work experience is calculated at 50% of full-time experience.