Client Partner at ScaleneWorks INC in Santa Rosa, California

Posted in Other 1 day ago.

Type: full-time





Job Description:

Title : AVP/VP - Client Partner (Hi-tech)

Location : Bay Area, California, United States

Job Responsibilities:

Client Relationship Management:
  • Build and maintain strong, long-lasting client relationships
  • Serve as the primary point of contact for key client accounts
  • Understand clients' business objectives and challenges and provide strategic IT solutions

Sales & Business Development:
  • Identify and pursue new business opportunities within existing client accounts
  • Collaborate with sales teams to generate new leads and convert them into profitable business engagements
  • Develop and present proposals and contracts to clients

Account Management:
  • Oversee the delivery of Digital and IT services to ensure they meet client expectations and contractual obligations
  • Monitor project progress and address any issues or concerns promptly
  • Ensure timely and accurate invoicing and collection of payments

Strategic Planning:
  • Work with clients to identify long-term Digital and IT needs and develop strategic plans to address them
  • Provide insights and recommendations on emerging technologies and industry trends
  • Assist clients in developing IT roadmaps and budgets
  • Collaboration:
  • Collaborate with internal teams, including project managers, technical consultants, and support staff, to deliver high-quality IT solutions
  • Facilitate communication between clients and technical teams to ensure alignment on project goals and deliverables

Performance Monitoring:
  • Track and report on key performance indicators (KPIs) for client accounts
  • Conduct regular client satisfaction surveys and feedback sessions
  • Implement improvement plans based on client feedback and performance metrics

Negotiation and Conflict Resolution:
  • Negotiate contract terms (Master Services Agreements and Statements of Work) and service level agreements (SLAs) with clients
  • Resolve conflicts and disputes in a professional and timely manner

Preferred Skills & Qualifications:

  • At least 15+ years of relevant sales experience, from IT Services Industry
  • Should have experience of working with IT companies and should have experience of Client Relationship Management/Account Management, Onshore and offshore delivery model
  • Going beyond existing stakeholders, mapping new LOB's / Stakeholders, and positioning Client services around Application Development, Cloud Computing, Data Analytics, Infrastructure, Quality Engineering, Testing and other emerging Digital Technologies
  • Understanding of industry business trends and current challenges, and ability to carve potential opportunities based on internal capabilities and offerings
  • Proven experience of successful client relationship management and delivering account growth within Hi-Tech Verticals
  • Proven track record of being able to grow existing book of business be it upsell and cross sell services into other buying centers of the same organization
  • Ability to connect and work with business, procurement, and vendor management organizations across multiple functions.
  • Ability to work their way up the value chain through proactive proposals and thought leadership
  • Assertive, yet consultative sales acumen.
  • A self-starter with a passion for Client Relationship Management & Business Development
  • Strong understanding of market trends and ability to create end-to-end, multifaceted, goto market strategy for service line.
  • Experience in implementing best practices sales methodologies and techniques
  • Develop and optimize a sales pipeline, manage pursuit strategies focused on senior executives to deliver new client wins.
  • Track record of meeting and/or over-achieving revenue targets and negotiate pricing contracts

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