Responsible for the management, maintenance, support, and development of Palmetto Goodwill's Human Capital Management System.
This integrated system provides information, reports, and analytics to support a wide variety of business and compliance needs.
Responsibilities include building, designing, and implementing modules, as well as data management, report support, compliance, analytics, training, building, designing and implementation, and continual process improvement.
Provides recommendations and suggestions to increase utilization, functionality, and efficiency to support organization goals.
Develops and implements training materials and SOPs for end users, team members, and business unit leaders.
Works closely with Human Resources, Finance, Payroll, IT, and Division/Department leaders across the organization.
Works with Human Resource and Finance teams to assess practices and procedures, ensure data alignment across system components, proper maintenance of security and access levels, confidentiality, and compliance reporting.
Required Skills
Proven record and sound working knowledge of integrated HCM systems, data management, system structures, development, user training and compliance reporting.
Ability to read and interpret complex system related documents, training instructions, procedures manuals, requirements, etc.
Experience developing diverse types of SOPs, end-user training materials, manuals, guides, etc.
Proficient writing skills, with focus on grammar, spelling, and content.
Multi-task effectively; be able to adjust to frequent changes, delays, or unexpected events; be flexible and/or adaptable as work requirements change.
Communicate effectively in verbal and written format, with internal and external customers in a timely and professional manner; ability to communicate in multiple languages preferred.
High attention to detail, organization, and the ability to prioritize.
Ability to work effectively in a team-based environment; interact professionally with customers; possess tact and discretion; demonstrate a high level of confidentiality in all matters.
Self-starter who demonstrates strong initiative and sense of urgency; must be able to work autonomously as needed; must be able to work in a fast-paced environment and meet deadlines.
Research from various sources, gather, and analyze data as it relates to computer system maintenance, utilization, improvements, upgrades, etc.
Think strategically and execute plans to completion.
Respond effectively and efficiently to inquiries and/or complaints.
Strong computer skills with proficiency in Microsoft applications (Word, Excel, Outlook, PowerPoint, Teams, etc.)
Ability to communicate information visually through various types of communication media.
Project management experience a plus.
Preferred Skills
Education and Experience
Bachelor's degree in computer science, business administration, human resources or other related field.
Three (3) to Five (5) years' experience in HCM system setup/design, software support, data management.