The Director of MHOP services will oversee the implementation of policies and plans and manage Creative Change Counseling's clinical staff.
This role will oversee and develop the clinical department including hiring, supervision, evaluation, and scheduling of clients and will also develop, plan, and implement strategies for program continuation/growth.
This role will provide clinical training to clinical staff and interns, as well as develop and monitor revenue/expense budget for fee-for-service programs that include Medicaid, private pay, and personal insurances.
Principle Duties & Responsibilities:
Monitors and evaluates all third-party service contracts and ensures compliance by routinely performing on-site evaluations of treatment rendered.
Works closely with Executive Leadership Team and third-party contractors to resolve discrepancies and deficiencies.
Ensures compliance of policies and procedures, a variety of accreditation standards and applicable federal, state, and municipal laws.
Ensure compliance of applicable accreditation standards and keeps abreast of any current and changing trends.
Advises Executive Leadership Team of changes and needs with recommendations to ensure compliance and continuous improvement in health and safety issues for employees, youth, and families.
Works with Executive Leadership Team in developing effective and organized treatment units that follow client and regulatory agency standards.
Evaluate system workload and levels of productivity within treatment services units.
Monitors services rendered by contract and professional staff in relation to contractual requirements, contract compliance, and accreditation standards.
Ensures all credentials files at the organization are up-to-date and in compliance with the agency's policies and procedures.
Meets regularly with the Executive Leadership Team to create plans of action addressing client concerns and audit findings.
Completes and submits narrative, summary and/or operational reports as required.
Reviews Profit and Loss (P&L) reports and identifies over-utilization or excessive expenditure monthly.
Assists the Executive Leadership Team in creating action plans to eliminate over-utilization, impacting their cost.
Assist and train staff in preparing for accreditations or reaccreditations requirements.
Provides comprehensive training to team during initial appointment to the position and on an annual basis.
Develops and maintains effective communication with outside contractors, consultants, and agency administrators to ensure a positive working relationship.
Ensures standardization of current system components-forms, services, policies, standards, responses to address client concerns.
Assists team with challenges affecting their daily operations.
Attends seminars, workshops, and conferences as required.
Performs other duties relevant to job title.
Direct Reports: Clinical staff
Qualifications:
Licensed Clinician (must have at least one of the following): LMFT, LSW, LAC, LCSW, LPC in Behavioral Sciences or Mental Health
Five (5) years mental health experience and Two (2) years of supervisory experience.
Demonstrated experience in assessing the operations of treatment services using a variety of auditing tools.
Experience in delivery and administration of mental health care systems.
Demonstrated effective decision-making skills in treatment service setting.
Ability to work with computers and the necessary software typically used by the department.
Job Specifications: Must be proficient in Windows and Microsoft Office software. It is required that staff must possess valid North Carolina Driver's license and have access to a personal vehicle.
Working Conditions: Working environment is friendly group and individual setting.