A midsize law firm is looking for an Application Specialist with 3+ years of experience to join their IT team in their Garden City, NY office. This role involves providing in-person troubleshooting and training for legal assistants and attorneys. The ideal candidate must have prior law firm experience.
Work Schedule: Full-time, in-office.
Responsibilities:
User Support: Serve as the primary point of contact for application-related inquiries from staff, ensuring timely and effective responses. Collaborate with the Help Desk team to differentiate technical issues from training-related ones.
Diagnose and resolve application-related issues, escalating complex problems to senior IT staff when necessary.
Maintain and update documentation of common issues and solutions for knowledge sharing within the team.
Design and conduct hands-on training sessions for staff on key applications such as Windows 11, Litera Suite, Microsoft Office, Prolaw, Adobe Acrobat, Citrix Sharefile, Webex, Zoom, and more.
Provide new employee training and ongoing support to improve staff proficiency with software tools. Create and maintain easy-to-understand training materials and guides to maximize software usage.
Collaborate with the IT team to manage the installation, configuration, and regular updates of supported applications.
Test new software releases and upgrades to ensure they are compatible and functional within the firm's IT environment.
Proactively suggest improvements to applications and training processes to enhance productivity and efficiency.
Work closely with attorneys, legal assistants, and other staff to understand their workflows and customize support accordingly.
Build and maintain strong interdepartmental relationships to encourage open communication and gather feedback on IT needs and improvements.
Required Skills and Qualifications:
Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint, Outlook), Litera, Adobe, iManage, and related applications.
Experience with Prolaw or other legal case management software is strongly preferred.
Basic understanding of IT infrastructure, focusing on application deployment and maintenance.
Bachelor's Degree in Information Technology, Computer Science, or a related field, or equivalent work experience.
At least 3 years of experience in an IT support role, preferably within a legal or professional services environment.
Proven experience in end-user training and application support.
Ideal Candidates:
Strong interpersonal skills with a customer-service mindset, and the ability to work effectively with diverse personalities.
Excellent verbal and written communication skills, capable of explaining technical concepts to non-technical staff. A patient, empathetic, and collaborative attitude to foster a positive learning environment.
Detail-oriented, with excellent organizational skills and the ability to manage multiple requests and priorities at once.
Salary & Benefits:
Salary Range: $130,000 - $150,000 annually, based on experience.
In addition to a competitive salary, the law firm offers a comprehensive benefits package, including medical, HSA, Flexible Spending Plan, 401(k) with employer match, and paid vacation.