IT Service Mgmt Specialist III at HAYS in Atlanta, Georgia

Job Description:

The final salary or hourly wage, as applicable, paid to each candidate/applicant for this position is ultimately dependent on a variety of factors, including, but not limited to, the candidate's/applicant's qualifications, skills, and level of experience as well as the geographical location of the position.


Applicants must be legally authorized to work in the United States. Sponsorship not available.


Our client is seeking an IT Service Mgmt Specialist III in Atlanta, GA
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Role Description


Manages the lifecycle across all processes within the Information Technology Infrastructure Library (ITIL v3) framework.
Uses ITSM best practices frameworks to create, align, implement and improve multiple processes. Leads team to ensure efficiencies across the IT Service Management (ITSM) processes lifecycles.
Serves as escalation point for ITSM team and ensures efficient interaction of processes across all ITSM lifecycles.
Responsible for compliance with ITSM best practice and for the development of effective remediation.
Works with Manager on approval of strategic documentation of lifecycle processes and their interaction with other ITSM processes.
Provides ITSM leadership, guidance and consulting for project teams to increase skills and to develop and advance new processes.
Responsible for design of continuous process improvement cycles to ensure accountability, efficiency and effectiveness.
Researches and reviews ITSM best practices to identify industry advancements and to recommend tools and processes for the enterprise.
Works with manager to review and implement recommendations as needed to assist with service improvements and quality assurance.
Responsible for the development of KPIs, metrics, and dashboard reports to evaluate the ongoing effectiveness and trends of the ITSM process.
Works with managers to ensure compliance with process documentation and quality standards.
Performs other responsibilities as assigned.


Skills & Requirements


Bachelors Degree in IT related field. 7 years of Information Technology experience.
ITIL Foundations and IT Service Management certifications preferred.
10 years Information Technology experience required in lieu of a degree.


Benefits/Other Compensation


This position is a contract/temporary role where Hays offers you the opportunity to enroll in full medical benefits, dental benefits, vision benefits, 401K and Life Insurance ($20,000 benefit).


Why Hays?


You will be working with a professional recruiter who has intimate knowledge of the industry and market trends. Your Hays recruiter will lead you through a thorough screening process in order to understand your skills, experience, needs, and drivers. You will also get support on resume writing, interview tips, and career planning, so when there's a position you really want, you're fully prepared to get it.


Nervous about an upcoming interview? Unsure how to write a new resume?


Visit the Hays Career Advice section to learn top tips to help you stand out from the crowd when job hunting.


Hays is committed to building a thriving culture of diversity that embraces people with different backgrounds, perspectives, and experiences. We believe that the more inclusive we are, the better we serve our candidates, clients, and employees. We are an equal employment opportunity employer, and we comply with all applicable laws prohibiting discrimination based on race, color, creed, sex (including pregnancy, sexual orientation, or gender identity), age, national origin or ancestry, physical or mental disability, veteran status, marital status, genetic information, HIV-positive status, as well as any other characteristic protected by federal, state, or local law. One of Hays' guiding principles is 'do the right thing'.
We also believe that actions speak louder than words.
In that regard, we train our staff on ensuring inclusivity throughout the entire recruitment process and counsel our clients on these principles. If you have any questions about Hays or any of our processes, please contact us.


In accordance with applicable federal, state, and local law protecting qualified individuals with known disabilities, Hays will attempt to reasonably accommodate those individuals unless doing so would create an undue hardship on the company. Any qualified applicant or consultant with a disability who requires an accommodation in order to perform the essential functions of the job should call or text 813.336.5570.


Drug testing may be required; please contact a recruiter for more information.


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#1169983 - Ksenia Salgado