The primary responsibility of the Customer Service Receptionist role is answering phones calls to assist individuals and provide solutions to those who are contacting Judge. The role serves as a professional representative for The Judge Group. The Customer Service Receptionist reports to the Administrative Supervisor.
Responsibilities
Corporate Phone Systems
Answers internal and external phone calls in a clear, concise, professional manner and assisting callers to find their resolution.
Transfers calls to their proper location • Analyzes calls to help find the callers proper solutions
Sorts and organizes of USPS mail (including subtenants)
Delivers USPS mail to department/cubicles
Stamps of outgoing mail
Delivers outgoing mail to proper delivery service
Stocking of supplies
Stocks printer station supplies (paper, folders, office stationery)
Distributes needed ink
Advises when supplies are needed
Greets guests in a positive and welcoming manner
Tracks incoming packages & notifies recipients
Maintains contact logs (Judge India, Judge employees, etc.)
Builds maintenance calls when necessary
Stays current with industry trends and best practices through regular research and professional development
Develops and maintains relevant skills
Performs any other duties and tasks as assigned by management
Required Competencies: • Collaborative Partner • Customer Service • Detail Oriented • Interpersonal Communication • Time Management