Document Services Team Leader HQ at Computershare in Wilmington, Delaware
Posted in Other about 19 hours ago.
Job Description:
JOB DESCRIPTION
Locations: Wilmington DE (onsite)
We're committed to your flexibility and wellbeing. As part of our global team, you'll be working with colleagues across different time zones and so your working pattern will be a collaboration between you and your manager.
We give you a world of potential
We have a unique opportunity for someone to contribute their talents and strengths as a Document Services Team Lead.
The Document Services team is responsible for maintaining our network of registered office locations, acting as statutory agent for service of process nationwide and abroad, the receipt, imaging, and forwarding of service of process i.e., legal documents and other government notices on behalf of our corporate clients. The team also oversees all incoming and outgoing mail and other office admin responsibilities. The role must deliver both accurate and timely processing of documents that contain an element of risk, both legal and with respect to account retention, in connection with noncompliance of expected service levels and timeframes.
A role you will love
The Document Services Team Lead will be responsible for the completion of the daily activities required within the Document Services Team. Additionally, the Document Services Team Lead will be responsible for developing, implementing, and managing operations processes and systems to ensure a high level of efficiency and customer satisfaction. The role requires excellent organizational and problem-solving skills, as well as the ability to lead a team of SOP Specialists. This position will report to the Director of Document Services.
Some key experience you'll have:
- Assist Director with the management of daily activities over a group of SOP Specialists who handle the receipt, review, sorting and data entry of mass quantities of mail and other documents.
- Ensures completion of the daily activities required within the Document Services team.
- In charge of conducting daily huddles, weekly meetings and monthly one on ones with the SOP Specialists
- Responsible for the measurement of their team's success.
- May handle client issues related to Document Services processes.
- Promote knowledge of team's work to gain support for ongoing and future initiatives.
- Providing relevant capacity planning, monitoring, and maintenance of system(s)
- Reasonable knowledge of Operations processes and procedures is an asset.
- Understands full impact of the end-to-end process interaction and related interdependencies.
- Provides prompt action and service on Document Services related issues.
- High degree of operational processing focus, and meeting all SLA's
- Receiving, sorting, and organizing legal papers and government documents
- Reviewing court and state agencies documents for pertinent information
- Monitor high volume data entry, scanning and processing of documents.
- May assist with the preparation of outgoing mail of documents using various mail carriers.
- Researching companies in internal databases, as well as through government websites and the internet
- Performing general administrative and other job functions as assigned
What will we need from you?
The Document Services team leader must possess a combination of qualities, such as effective communication skills, strong ethics, empathy, technical expertise, and the ability to inspire employees. The Document Services team leader must create a positive work environment, maintain team morale, and establish healthy working relationships with their team members.
Other key skills required for the role include:
- Bachelor's Degree from an accredited college/university
- Experience with data entry in connection with mass volumes of documents
- Exceptional attention to detail required.
- Strong computer skills, including typing, scanning, email, and internet research.
- Proficient in Microsoft Office (required) and Mac (a plus)
- Strong organizational skills and ability to prioritize to meet daily workload.
- Attract and retain high performer members.
- Understand and report on key business metrics.
- Conduct calibration sessions with internal to reach consensus on expectations and results.
- Ensure quality monitoring occurs consistently across the location throughout the month and identify improvement opportunities.
- Solid understanding of operational processes and systems a plus
- Excellent leadership skills
- Strong problem-solving and analytical skills
- Excellent communication and interpersonal skills
- Able to work independently and as part of a team.
Rewards designed for you
Paid parental leave, flexible working and a caring and inclusive culture.
Health and wellbeing rewards that can be tailored to support you and your family, including medical, dental and vision.
Invest in your future with 401k matching and tax-advantaged flexible spending plans, including healthcare, dependent care and commuter.
Income protection. Our package includes short and long-term disability benefits, life insurance and supplemental life insurance.
And more.Our careers hub will help you find out more about our rewards and life at Computershare, visit computershare.com/careershub.
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ABOUT US
A company to be proud of
We're a global leader in financial administration with over 12,000 employees across more than 22 different countries. At Computershare, it's more than just a job, our open and inclusive culture means that we will help you to grow, to move forward and make the most of our world of opportunities.
A diverse and inclusive place to work
At Computershare we value diversity and welcome applications from everyone, believing that an equal and inclusive culture is key to excellent results. One of the greatest advantages for our organisation is the talent and diversity of our people and we strive to ensure all our employees have an equal opportunity to contribute their ideas, bring their personality to their work and showcase their skills. For support with accommodations or adjustments during our recruitment process please visit computershare.com/access for further information.
ABOUT THE TEAM
Since 1978, we've been trusted by companies around the globe to manage their shareholder registry, corporate actions and shareholder meetings and we're now the number one transfer agency in the world. As client needs evolved, so has our portfolio of services; extending our Issuer Services into equity and entity governance services to companies both public and private worldwide. Careers in Issuer Services could mean anything from assisting shareholders with their portfolios, enabling access to global markets or helping clients deliver on their equity and entity compliance requirements everywhere they operate.
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