The Manager of Home Equity Post Closing will be an organized and passionate leader with strong team-building skills to direct and oversee the efforts of our post-closing team. This role will be responsible for training, developing, and guiding the team. The Post Closing Manager will direct the daily work and production, ensuring a high level of quality service to members, accuracy, and timeliness in all loan transactions.
S3 STAR Values:
Service
Teamwork
Attitude
Results
Location: Hybrid in the Columbia, MD office.
TOP JOB RESPONSIBILITIES:
Ensures post-closing team has the required resources to perform their daily job responsibilities.
Manage post-closing employee's attendance, production, work quality, conduct, development, and complete performance reviews.
Identify and assist with implementing process improvements within the department or across departments to elevate loan quality, employee experience, service level agreements (SLAs) and member service.
Complete quality assurance reviews to ensure completion and accuracy of the post-closing processes.
Assign daily work to the post closing team and ensure all SLAs and deadlines are met.
Other responsibilities and opportunities:
Demonstrates exceptional service in all transactions.
Monitors overtime and team financial performance.
Makes recommendations that affect policies, procedures, and practices
Plan and lead regular department meetings.
Additional job-related projects and duties as assigned by management.
CORE COMPETENCIES:
Knows the Business
Coaches and Develops
Manages Performance
Practices Accountability
Fosters Engagement
QUALIFICATIONS & SKILLS:
4 years of work experience in the banking or credit union industry.
3 years of management experience required.
Positive attitude and team oriented.
Strong communication skills, both verbal and written.
Ability to manage competing priorities.
Proven ability to lead and influence.
Ability to excel in a fast paced and changing environment.
Ability to work flexible hours.
PERKS AND BENEFITS:
Group medical, dental, and vision coverage insurance
Generous Paid Time Off
Up to 11 Paid Holidays Per Year
401(k) With Employer Match and Discretionary Contribution
Employee Referral Program
Wellness Programs
Peer-to-Peer Recognition Program
Salary Commensurate with Experience with a range of 60,000 - 70,000.
About S3:
We are excited to share that S3 was named a Top Workplace of 2022 and 2023 through the Baltimore Sun, 2023 Top Workplace in the USA as well as for leadership, and 2023 America's most loved workplaces by Newsweek. Our commitment to teamwork and a positive attitude enables us to deliver service that generates quality results for our partners. If you join our team, we'll invest in your learning and development through training programs designed to power your success.
S3 is a Credit Union Service Organization (CUSO) which is an organization, owned by credit unions. We serve credit unions by supporting their operations and delivering world class service. We support the credit union members with their loans, deposits and other financial needs to achieve their goals.
Equal Employment Opportunity
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected status."
ADA Statement & Requirements
S3 is committed to the full inclusion of all qualified individuals. In keeping with our commitment, S3 will take steps to ensure that people with disabilities are provided reasonable accommodations.
Work Environment- This position operates in a professional office environment. This role uses standard office equipment such as computers, phones, photocopiers, filling cabinets and fax machines.
Cognitive Requirements-
Occasionally: Facilitate meetings; speak to groups.
Frequently: Effectively communicate verbally and in writing. Comprehend materials and follow instructions.
Constantly: Works independently, little supervision needed. Compile, copy and compare information. Analyze and compute information. Problem solving and critical thinking. Exercise good judgement/reasoning and resourcefully solve routine problems. Organize and handle multiple tasks and prioritize. Motivate, lead, influence and collaborate with others both internally and externally. Handle confidential/sensitive information. Exhibit excellent customer service skills.
Physical Requirements-
Occasionally: Use hand/fingers to handle and feel.
Constantly: Sit- Remaining in a seated position for long periods of time. Use hands/fingers for repetitive keyboard & hand motion. Speak coherently.
Emotional Effort- Occasional short deadlines. The work environment is occasionally hectic with periods of high stress.
Internal/External Interaction- Occurs occasionally with periods of high volume.