Digital Retail Customer Service & Design Representative at Lamps.com Inc. in Cambridge, Massachusetts

Posted in Other 10 days ago.

Type: full-time





Job Description:

About the Company:Lamps.com Inc is a growing Philadelphia-based lighting + design company with two distinct divisions: Digital Retail (Lamps.com) and Design & Supply (Illuminate). Our Digital Retail team is aimed to serve the individual e-commerce consumer in search of design inspiration, as well as the trade professional seeking a reliable and resourceful lighting partner. Our Illuminate team partners with architects, interior designers, and multi-unit developers to create meaningful experiences through lighting and design. Whether illuminating retail spaces, restaurants and bars, corporate interiors, or high-end residences, we understand the value and appreciate the impact that lighting has on great design.Lamps.com is seeking a driven, talented, and creative individual to help support continued growth of our Digital Retail team. If you are looking for a challenging, collaborative environment, we would love to hear from you.Initial Responsibilities:Manage inbound and outbound communication channels with e-commerce and trade customers (phone, email, chat)Provide order support and design guidance to e-commerce and trade customers looking for assistance with delivery, product questions, quoting, and style recommendations Identify potential areas of process improvement and work with Operations and Technology teams to implement changesMonitor customer feedback on site content and product questions and work with Product and Operations teams to improve user experienceAs the selected candidate becomes proficient in managing workload and grasping the business, they will be empowered to assume additional responsibilitiesThis is a remote or hybrid position, allowing for a combination of remote work and in-office collaborationWhat Youll Bring:Bachelors Degree 1 to 3 years experience in client-facing design, sales, operations, client relations or customer serviceExcellent verbal and written communication skillsConsumer-driven, ensuring a best-in-class user experienceBackground or experience in interior design, furniture, or lighting industriesExhibits competence and professionalism when dealing with internal and external partnersAbility to multi-task and problem solve in a fast-paced environmentOrganized and proficient at managing workload and prioritization of activitiesWhat Well Bring:401k with company matchMedical / Dental / Vision insuranceFlexible Spending Account (FSA)Cell phone planUnlimited PTO
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